Our Policies

Our Policies

Privacy Policy

The information we collect and how we use it
When you sign up and enter your data, we need to know your basic personal information, including your full name, postal address, phone number, and email address.

We collect this information to fulfil and process your orders. We may share your data with relevant third parties, such as the Postal Services, for communications about your purchases, subscription, and delivery.
Your personal financial information
We don't keep your payment information, such as your credit or debit card number. We use secure third-party payment processors for all financial transactions on our website to protect your information and provide a high-quality shopping experience.

All payments are processed through PayPal and Stripe, and we do not have access to your payment information. Information related to the Privacy Policies of PayPal and Stripe can be found at the following links:
PayPal Privacy Statement
Stripe Privacy Policy

The use of cookies
Like every other website, we use cookies. This helps us track how the site is used to provide you with a better experience and save your time when you visit our site. By accepting this Privacy Policy, you consent to our use of cookies within the limits of this Privacy Policy.
How we protect your personal data and information
We use multiple security procedures to protect your personal information, including restricting access to your information, using passwords, and complying with our internal procedures that regulate the storage, access, and disclosure of your information.
Your right to have your data deleted
You have the right to request erasure of your personal data by emailing us at info@oyla.au

You have the right to request access to your personal information that we've collected by emailing us at info@oyla.au

By submitting your personal data, you consent to the use of that information as defined in this policy. If we update our Privacy Policy, we will announce the changes on our website to let you know how we collect and use your personal information and obtain your consent.

All the points listed here comply with the latest version of the GDPR (General Data Protection Regulation).

General Data Protection Regulation

Refund Policy

How do refunds work? Our refund policy is simple: the subscriber is always right, and we issue a refund upon request. If you believe you've subscribed by mistake or if for any reason you're unhappy with OYLA, please let us know at subscription@oyla.au
Please indicate your mailing address, subscription number, and which issues you have already received. The refund is credited back to your card or PayPal account within 24 hours.
How do refunds work? Our refund policy is simple: the subscriber is always right, and we issue a refund upon request. If you believe you've subscribed by mistake or if for any reason you're unhappy with OYLA, please let us know at subscription@oyla.au
Please indicate your mailing address, subscription number, and which issues you have already received. The refund is credited back to your card or PayPal account within 24 hours.

Auto-Renewal Policy

Your subscription will automatically renew for a period of 12 months until you decide to cancel your subscription. If you do nothing, we will charge the payment method you selected. You may cancel at any time to get a refund for any unshipped issues. Automatic renewal does not apply to gift subscriptions.
Your subscription will automatically renew for a period of 12 months until you decide to cancel your subscription. If you do nothing, we will charge the payment method you selected. You may cancel at any time to get a refund for any unshipped issues. Automatic renewal does not apply to gift subscriptions.