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OYLA Privacy Policy

Our commitment to your privacy

OYLA Magazine Pty Ltd (ABN 19676006438), trading as OYLA Magazine ("OYLA", "we", "us"), cares about your privacy. This policy explains what personal information we collect through oyla.au (the Site), our e-newsletters, our social media channels and when you order from us, how we use it, and the choices you have.

The short version: we only collect what we need to run OYLA, we never sell your personal information, and you can ask us to update it or stop contacting you at any time.

We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). For readers in New Zealand, we also follow the Information Privacy Principles in the Privacy Act 2020 (NZ).

By giving us your personal information or using the Site, you agree to this policy. You don't have to share your details with us, but if you choose not to, we may not be able to send you an order or answer your enquiry.

Last updated: 13 October 2026

What information we collect

What we collect depends on how you deal with us. It may include:

  • your name, email address, phone number, postal address and postcode
  • whether you're a parent, carer, grandparent or educator, and your interests, if you choose to tell us (for example, when you sign up to our e-newsletter or enter a competition)
  • the name of your school, library or organisation and your role, if you order or enquire on its behalf
  • your order history and subscription details
  • your opinions and feedback, if you answer a survey, poll or questionnaire (always optional)
  • information about how you use the Site, such as your IP address, browser, device, operating system, the pages you visit and how you found us

We don't ask for your date of birth, marital status or anniversary, and we don't collect sensitive information (such as health, religious or political details).

Payments. Card payments are processed securely by our payment provider. We don't see or store your full card details.

Conversations. If you contact us or comment on our social media channels, we may keep a record of that conversation.

Staying anonymous. If you just have a general question, you can contact us without giving your name. We'll need your details to send an order or a subscription.

Information we didn't ask for. If we receive personal information we didn't ask for and don't need, we will delete or de-identify it where the law allows.

How we use your information

We use personal information to:

  • process your orders and subscriptions and post your magazines to you
  • answer your questions and keep in touch about your orders
  • send you our e-newsletters, offers and news about OYLA (you can opt out at any time)
  • run competitions and giveaways you choose to enter
  • understand how people use the Site and our social media, so we can improve our content and website
  • carry out market research and plan how OYLA grows
  • meet our legal obligations, such as keeping tax and accounting records

We only use your information for these reasons, for a related purpose you would reasonably expect, or with your consent.

Marketing emails. We only send marketing emails to people who have agreed to receive them or who have an existing relationship with us, as the Spam Act 2003 (Cth) allows. Every email includes an unsubscribe link at the bottom. You can also contact us and we'll take you off the list.

Cookies, pixels and analytics

Like most websites, the Site uses cookies (small text files saved in your browser) and similar tools such as tracking pixels. They help the Site work, show us how it's used and help us reach families who might enjoy OYLA. We use:

  • Google Analytics to see how visitors use the Site, such as which pages they view, how long they stay and how they arrived. Where possible, this data is anonymised or grouped together.
  • Klaviyo to manage our email lists, send e-newsletters, run forms and see how people interact with our emails and the Site. If you give us your details, Klaviyo may link your activity on the Site to your contact record.
  • Meta Pixel (Facebook and Instagram) to measure how our ads perform, see what people do on the Site after seeing an ad, and show our ads to people who have visited the Site or who may share similar interests.

These providers may collect your IP address, device and browser details and your activity on the Site, and may combine this with other information they hold about you.

Your choices

  • Most browsers let you block or delete cookies. If you do, some parts of the Site may not work properly.
  • You can install the Google Analytics Opt-out Browser Add-on to stop Google Analytics using your data.
  • You can control how Meta uses your data for ads through the ad settings in your Facebook and Instagram accounts.
  • You can unsubscribe from our emails at any time, and we'll stop tracking how you interact with them.

Who we share your information with

We may share your personal information with:

  • service providers who help us run OYLA, such as our website host, email and marketing platforms (including Klaviyo), analytics and advertising providers (Google and Meta), payment and accounting providers, and our printers, mailing houses and postal and courier services (Australia Post and NZ Post) so we can deliver your magazines
  • courts, tribunals, regulators and law enforcement, where the law requires it or to protect our legal rights

We ask our service providers to handle your information in line with this policy and the Australian Privacy Principles, and only to use it to provide their services to us. We never sell your personal information to anyone.

Overseas disclosure

Some of our service providers store or access information outside Australia, mainly in the United States (for example Google, Meta, and Klaviyo), and possibly in other countries where they or their partners operate. If you are in New Zealand, your order details will be shared with delivery providers in New Zealand.

Before we share information overseas, we take reasonable steps to make sure the provider will handle it in a way that is consistent with the Australian Privacy Principles.

Children's privacy

OYLA is a magazine for kids, but our website, e-newsletters and shop are for parents, carers and educators. The Site is not aimed at children, and we don't knowingly collect personal information from anyone under 18.

If you tell us about your children (for example, their ages or first names when you enter a competition or send in a reader question), please share only what we need. We won't use a child's details for marketing, and we won't publish a child's name, photo or work without a parent's or carer's permission.

If you think a child has given us their information, please contact us and we'll delete it.

Keeping your information safe

We take reasonable steps to protect your information from misuse, interference and loss, and from unauthorised access, change or disclosure. We use physical, electronic and administrative safeguards, and only people who need your details to do their job can see them. No information sent over the internet can be guaranteed to be completely secure, so please take care when sharing information online.

How long we keep it

We keep personal information only as long as we need it for the purposes in this policy or to meet our legal obligations. For example, we must keep tax and accounting records for five years. When we no longer need your information, we delete it or de-identify it.

Data breaches

If a data breach is likely to cause you serious harm, we will tell you and the Office of the Australian Information Commissioner (OAIC), as required by the Notifiable Data Breaches scheme. If you are in New Zealand, we will also notify the NZ Privacy Commissioner where required.

Your rights

You can ask us to:

  • tell you what personal information we hold about you and give you a copy (we may charge a reasonable fee in some cases, and the Privacy Act 1988 (Cth) sets out when we can refuse access; if we refuse, we'll explain why in writing)
  • correct information that is wrong, out of date, incomplete or misleading
  • stop sending you marketing, or remove you from our email lists
  • delete your information when we no longer need it

We'll check your identity before we share or change anything, and we'll reply within 30 days.

Questions and complaints

If you have a question about this policy or a concern about how we've handled your information, please contact us first. We take every complaint seriously and will respond within 30 days.

Contact us

OYLA Magazine Pty Ltd Email: info@oyla.au Phone: 0426989027 Post: Suite 1101, 56 Berry Street, North Sydney NSW 2060

Changes to this policy

We may update this policy from time to time. The latest version will always be on the Site, with the date it was last updated at the top.

Refund Policy

How do refunds work? Our refund policy is simple: the subscriber is always right, and we issue a refund upon request. If you believe you've subscribed by mistake or if for any reason you're unhappy with OYLA, please let us know at subscription@oyla.au

Please indicate your mailing address, subscription number, and which issues you have already received. The refund is credited back to your card or PayPal account within 24 hours.

Auto-Renewal Policy

Your subscription will automatically renew for a period of 12 months until you decide to cancel your subscription. If you do nothing, we will charge the payment method you selected. You may cancel at any time to get a refund for any unshipped issues. Automatic renewal does not apply to gift subscriptions.